Products › Pinball-QR
A machine breaks. One scan tells the venue.
QR-code problem reporting for pinball and arcade venues.
Put a QR card on each machine. A player scans it, taps what’s wrong, and the venue gets an email with a one-tap Mark fixed link. No app. No account.
Built for pinball and arcade venues throughout the US. Live since October 9, 2026.
See it Design mockups with sample content: the venue, machines, people and numbers are made up. Phase 1 is live today; the dashboard and promotions are designs for Phases 2 and 3, which are in progress.
Pinball machines break quietly
Pinball machines are hard to diagnose by looking, so communicating a problem is a big one for the industry. Pinball-QR is built for the owners, technicians and floor staff who fix machines, and the players who find the problems.
It isn’t obvious
You often can’t tell a pop-up target is dead by looking. You find out by playing, which can take hours, or when someone who knows pinball tells you.
Most players can’t tell
Many players are casual and may not realise a machine has a problem. The ones who do have no standard way to say so.
News travels slowly
At the venue where we started, there was no standard way to report a problem, and it could take weeks or even months for the right person to find out.
From a scan to a fixed machine
- Scan the cardA player scans the QR card on the machine. No app, no account.
- Tap what’s wrongOne of six choices: Ball stuck, Flipper, Won’t start, Coin / credit, Display or Other, with an optional note, photo and email.
- The venue is emailedThe machine and the problem are in the subject line. A problem that keeps being reported gets at most one “Still being reported” email a day.
- Mark it fixedOne tap in the email, with a 5-minute Undo. A player who left an email is told, and anyone can see which machines are working on a public status page.
Live today, with two more phases in progress
Phases 2 and 3 are in progress and not yet released, and may change as the venue tells us what it needs.
QR cards and the player report
- QR cards on the machines
- Player report: one tap, an optional note, photo and email
- Email to the venue with a one-tap Mark fixed link
- A public status board
Staff tools
- A phone dashboard for owners, managers, techs and floor staff
- Invite-only accounts: sign in by email link, password, Google or Apple
- Steps like “I’ve got it”, “Need a part” and “Fixed”, and an out-of-order flag
- Automatic escalation: a backup after 15 minutes, a manager after an hour
- Phone notifications, and the venue’s logo inside the QR codes
Promotions
- The venue’s own offers, like happy hour or events, shown after a report or on the status pages
- Never inside the report form or in emails, and no outside ads
- Optional make-up credit codes for players who lost credits, only if the venue wants them
In use, and fixing machines
problems reported by players
Since it went live on October 9, 2026, players have reported 57 problems. 54 are fixed, and the other 3 are waiting for parts to arrive. With the system in place, a typical repair takes about 2 hours.
Every email got through
84 report emails sent to the venue so far. None failed.
What gets reported most
Flipper problems, stuck balls and pop-up targets that don’t register a hit.
Developed over 6 weeks
6 weeks of development and discussion before it went live on October 9, 2026.
Privacy by design
The venue sees the problem, the note and any photo. It never sees a player’s email address.
See the others: a party game, a brick-model app and more.
Pinball-QR is one of the AI-era products Takgio builds and ships.
Takgio designs, builds and launches products end to end — in construction, entertainment, legal and civic, and education.
Run a venue? Let’s talk.
A pilot for your machines, a partnership, or a conversation about Takgio’s growth.